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Onboard Marketing Specialist - Guest Communications
Explora Journeys
11 hours ago
Contract
On-site
milano
An exciting opportunity exists for a talented Onboard Marketing Specialist to join our newly created luxury travel brand Explora Journeys. This role is based in our office in Milan.
The Onboard Marketing Specialist – Guest Communications is responsible for the accuracy, consistency, and aesthetic excellence of all non-revenue guest-facing communications onboard, ensuring every printed touchpoint reflects Explora Journeys’ luxury standards and supports a seamless, intuitive guest journey.
Working in close collaboration with onboard operations and corporate teams, this position acts as a guardian of clarity, consistency, and brand expression across the ship.
Daily Guest Communications
Review all guest-facing messaging to ensure clarity, tone‑of‑voice consistency, and alignment with brand guidelines expected within a luxury hospitality environment.
Maintain full ownership of daily guest‑facing informational content, supporting an effortless and intuitive onboard experience.
Serve as the primary daily point of contact for onboard Desktop Publisher teams, managing and prioritising non‑revenue communication requests across hotel and marine operations with speed, accuracy, and sensitivity to guest perception.
Guest Experience Quality Control
Oversee all non‑revenue printed collateral, including in‑suite materials, directional signage, maintenance notices, pool and deck signage, and menus, ensuring an elegant and unobtrusive guest experience.
Map and maintain all non‑revenue in‑suite and public‑area communication touchpoints to ensure consistency and guest ease.
Content Management & Systems
Own all non‑revenue text and imagery updates within the CMS and content library, ensuring consistency across all platforms.
Guarantee the precision and quality of English‑language content and oversee translations into core languages for an international luxury guest audience.
Manage situational response and ad‑hoc communications with discretion and speed, maintaining guest confidence and brand integrity.
Monitor all onboard printing operations, including printer management, printing guidelines, stationery standards, and paper inventory.
Accountable for the complete file system and organization of all printed onboard materials, ensuring all collateral, templates, and versions remain structured, accessible, and fully up‑to‑date.
Continuous Improvement
Analyse competitor benchmarks within the luxury cruise and hospitality sector to identify opportunities for refinement and innovation.
Proactively identify efficiencies and elevate the effectiveness of onboard guest communications.
Qualifications, experiences and skills
Minimum 3 years’ experience in marketing, communications, or desktop publishing; luxury hospitality or cruise industry experience preferred.
Excellent written and verbal communication skills in English; additional European languages are an advantage.
Previous experience onboard cruise ships as a Desktop Publisher and/or onboard printer is considered a strong advantage.
Bachelor’s degree in Marketing, Communications, Hospitality, or a related field.
Proficiency in Adobe Creative Suite (InDesign essential) and Microsoft Office.
Exceptional attention to detail with a strong understanding of print production, layouts, and material finishes.
In compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.
Contract
Type of contract: Permanent
Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. Gross annual salary (RAL): between €32.000 – €39.000 gross per year, paid over 14 monthly installments
Meal vouchers: worth €8 per on‑site working day
The offer in terms of salary will be determined based on the candidate’s professional experience, technical competencies, and the level of autonomy and responsibility assigned to the role.
We offer a range of Welfare&Wellbeing Initiatives as well as benefits including
Learning opportunities
flexible work hours organization
Employee Assistance Programme
The Onboard Marketing Specialist – Guest Communications is responsible for the accuracy, consistency, and aesthetic excellence of all non-revenue guest-facing communications onboard, ensuring every printed touchpoint reflects Explora Journeys’ luxury standards and supports a seamless, intuitive guest journey.
Working in close collaboration with onboard operations and corporate teams, this position acts as a guardian of clarity, consistency, and brand expression across the ship.
Daily Guest Communications
Review all guest-facing messaging to ensure clarity, tone‑of‑voice consistency, and alignment with brand guidelines expected within a luxury hospitality environment.
Maintain full ownership of daily guest‑facing informational content, supporting an effortless and intuitive onboard experience.
Serve as the primary daily point of contact for onboard Desktop Publisher teams, managing and prioritising non‑revenue communication requests across hotel and marine operations with speed, accuracy, and sensitivity to guest perception.
Guest Experience Quality Control
Oversee all non‑revenue printed collateral, including in‑suite materials, directional signage, maintenance notices, pool and deck signage, and menus, ensuring an elegant and unobtrusive guest experience.
Map and maintain all non‑revenue in‑suite and public‑area communication touchpoints to ensure consistency and guest ease.
Content Management & Systems
Own all non‑revenue text and imagery updates within the CMS and content library, ensuring consistency across all platforms.
Guarantee the precision and quality of English‑language content and oversee translations into core languages for an international luxury guest audience.
Manage situational response and ad‑hoc communications with discretion and speed, maintaining guest confidence and brand integrity.
Monitor all onboard printing operations, including printer management, printing guidelines, stationery standards, and paper inventory.
Accountable for the complete file system and organization of all printed onboard materials, ensuring all collateral, templates, and versions remain structured, accessible, and fully up‑to‑date.
Continuous Improvement
Analyse competitor benchmarks within the luxury cruise and hospitality sector to identify opportunities for refinement and innovation.
Proactively identify efficiencies and elevate the effectiveness of onboard guest communications.
Qualifications, experiences and skills
Minimum 3 years’ experience in marketing, communications, or desktop publishing; luxury hospitality or cruise industry experience preferred.
Excellent written and verbal communication skills in English; additional European languages are an advantage.
Previous experience onboard cruise ships as a Desktop Publisher and/or onboard printer is considered a strong advantage.
Bachelor’s degree in Marketing, Communications, Hospitality, or a related field.
Proficiency in Adobe Creative Suite (InDesign essential) and Microsoft Office.
Exceptional attention to detail with a strong understanding of print production, layouts, and material finishes.
In compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.
Contract
Type of contract: Permanent
Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. Gross annual salary (RAL): between €32.000 – €39.000 gross per year, paid over 14 monthly installments
Meal vouchers: worth €8 per on‑site working day
The offer in terms of salary will be determined based on the candidate’s professional experience, technical competencies, and the level of autonomy and responsibility assigned to the role.
We offer a range of Welfare&Wellbeing Initiatives as well as benefits including
Learning opportunities
flexible work hours organization
Employee Assistance Programme