Loyalty & Cruise Sales Manager
Carnival UK
Full-time
On-site
United Kingdom
P&O Cruises are delighted to open applications for our Loyalty & Cruise Sales Manager position onboard.
As a Loyalty & Cruise Sales Manager, you will work as part of a close-knit team to sell future cruises to guests that are onboard with us. As an expert in our Peninsular Club Loyalty scheme, you will ensure that our loyal guests are well cared for and provide information and guidance to all guests travelling with us on the scheme, its tiers, and on-board benefits.
We are looking for people who have a real passion for guest experience, and proven experience of generating and closing sales, preferably within the leisure / cruise industry.
As Loyalty & Cruise Sales Manager, your main responsibilities will include:
* Understand, meet, and exceed cruise sales targets for individual cruises, working with the Senior Loyalty & Cruise Sales Manager to assess progress towards target and feedback any ideas/new initiatives to grow revenue.
* Confidently and proactively engage with guests to create selling opportunities and up-sell where possible
* Deliver a high level of customer service exceeding guest expectations, answering loyalty questions and managing complaints.
* Be an expert in our Peninsular Club loyalty scheme, tiers, and on-board benefits.
* Support the delivery of all loyalty events including Luncheons and our Peninsular Club Party, working closely with the Senior Loyalty & Cruise Sales Manager to ensure the correct support is provided.
* Support the planning and organisation of events to increase profit generating opportunities and exceed sales target. This includes hosting events and delivering presentations.
* Collaborate with other departments to support the wider ship operation and additional duties.
To be considered for this role you must have the following experience:
* Previous sales experience, working to and exceeding set targets
* Experience of generating and closing sales, preferably within the leisure / cruise industry
* Experience of working in a customer services environment and dealing effectively with customer complaints
* Competent in the use of MS Office software
* Excellent written and spoken English, along with presenting skills would be advantageous. (Public speaking and presenting will be required in this role.)
* In addition, good destination knowledge would be desirable, but not essential.
We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.
As a Loyalty & Cruise Sales Manager, you will work as part of a close-knit team to sell future cruises to guests that are onboard with us. As an expert in our Peninsular Club Loyalty scheme, you will ensure that our loyal guests are well cared for and provide information and guidance to all guests travelling with us on the scheme, its tiers, and on-board benefits.
We are looking for people who have a real passion for guest experience, and proven experience of generating and closing sales, preferably within the leisure / cruise industry.
As Loyalty & Cruise Sales Manager, your main responsibilities will include:
* Understand, meet, and exceed cruise sales targets for individual cruises, working with the Senior Loyalty & Cruise Sales Manager to assess progress towards target and feedback any ideas/new initiatives to grow revenue.
* Confidently and proactively engage with guests to create selling opportunities and up-sell where possible
* Deliver a high level of customer service exceeding guest expectations, answering loyalty questions and managing complaints.
* Be an expert in our Peninsular Club loyalty scheme, tiers, and on-board benefits.
* Support the delivery of all loyalty events including Luncheons and our Peninsular Club Party, working closely with the Senior Loyalty & Cruise Sales Manager to ensure the correct support is provided.
* Support the planning and organisation of events to increase profit generating opportunities and exceed sales target. This includes hosting events and delivering presentations.
* Collaborate with other departments to support the wider ship operation and additional duties.
To be considered for this role you must have the following experience:
* Previous sales experience, working to and exceeding set targets
* Experience of generating and closing sales, preferably within the leisure / cruise industry
* Experience of working in a customer services environment and dealing effectively with customer complaints
* Competent in the use of MS Office software
* Excellent written and spoken English, along with presenting skills would be advantageous. (Public speaking and presenting will be required in this role.)
* In addition, good destination knowledge would be desirable, but not essential.
We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.