Housekeeping Director Role
About the Position:
The successful Housekeeping Director will be responsible for delivering an exceptional guest experience in cleanliness and Stateroom service. This individual must possess outstanding hospitality, communication, and organizational skills, as well as effective decision-making abilities.
Hiring Qualifications:
- A minimum of five to seven years' housekeeping managerial experience in an upscale hotel, resort, or cruise line (shipboard experience preferred).
- PREFERRED: Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or international equivalent.
- Extensive knowledge of cleaning procedures regarding public health standards.
- Expertise in proper cleaning techniques, chemical handling and safety-related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
- Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
- Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames.
- Strong ability to communicate tactfully with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions.
- Demonstrated aptitude for financial aspects of a housekeeping operation, including identification of expense reduction through cost control.
- Proven ability to manage headcount within assigned area, as it relates to and supports the business needs of the vessel.
- Working knowledge of talent assessment techniques, quality service standards and guest satisfaction, development of crew/management leadership skills and coaching abilities for front-line employees and junior management.
- Understanding of policies and practices involved in human resources function.
- Proficiency in computers, Internet access, and ability to navigate within a variety of software packages such as Excel, Word, or related programs.
- Knowledge of financial aspects, budgeting, and cost containment, planning, and future orders, inventories, and C&R.
Language Requirements:
- Ability to speak English clearly, distinctly, and cordially with guests.
- Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.
- Ability to speak additional languages such as Spanish, French, or German preferred.