Guest Concierge - Global Reservations
Mystic Invest Holding, S.A
Full-time
On-site
Fort Lauderdale Florida United States
Company Description
At Atlas Ocean Voyages, boutique hospitality turns expeditions into an experience in service to deeper connections.
Our highly curated, experiential, immersive voyages take travel to new levels of discovery, while our intimate sized yachts enable guests to experience cities and landscapes inaccessible to others.
With corporate offices located in Fort Lauderdale, Florida, Atlas Ocean Voyages comes from a distinguished travel pedigree as a brand of Mystic Invest Holdings (MIH). With more than 25 years of hospitality experience, MIH is a respected business leader in the travel and tourism sector, including river cruises, tours and attractions.
Job Description
GUEST CONCIERGE – GLOBAL RESERVATIONS
Fort Lauderdale, FL
Atlas Ocean Voyages is seeking a highly motivated, locally based, GUEST CONCIERGE – GLOBAL RESERVATIONS professional to join our team. As a Guest Concierge – Global Reservations, you will serve as a key liaison between our discerning guests, travel advisors, and the Atlas brand. You will ensure that every interaction reflects our core values: discovery, authenticity, and elevated service. Join a dynamic team where your talents contribute directly to creating extraordinary experiences onboard and beyond.
Key Responsibilities
Deliver best-in-class service to our guests and travel advisor partners via phone, and email, providing support for existing bookings, modifications, and detailed itinerary inquiries.
Serve as a subject matter expert for all Atlas itineraries, onboard experiences, and pre-/post-voyage offerings.
Address complex inquiries, escalations, or requests with professionalism, empathy, and urgency.
Assist with financial transactions including payments, refunds, booking adjustments, and promotions.
Collaborate cross-functionally with Sales, Guest Services, and Operations teams to ensure seamless service delivery.
Participate in proactive outbound communication for special campaigns, pre-departure assistance, or guest retention efforts.
Maintain a deep understanding of company policies, procedures, and promotions, and effectively communicate them to clients and partners.
Actively contributes to team goals, performance metrics, and continuous improvement efforts.
Safeguards guest privacy and handle all sensitive information in compliance with company standards.
Qualifications
Requirements
This position is on-site based in our corporate office in Fort Lauderdale, Florida.
Associate degree or equivalent experience required; bachelor’s degree preferred.
Minimum 2 years of experience in luxury travel, cruise, or hospitality guest services/reservations.
Exceptional verbal and written communication skills, with a confident and engaging phone presence.
Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment.
Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM and reservations platforms a plus.
Passion for travel, global cultures, and delivering elevated customer service.
A proactive, solution-focused mindset with strong interpersonal skills.
Ability to work independently and collaboratively within a team environment.
Flexible working shifts including evenings, weekends, and holidays, as needed.
Additional Information
Benefits
Health insurance
Paid time off
Complimentary on-site fitness facility
Local shuttle services
Prime location distance to Brightline station and Las Olas Boulevard
Discounted cruise travel
Discounted local city parking
All your information will be kept confidential according to EEO guidelines.
At Atlas Ocean Voyages, boutique hospitality turns expeditions into an experience in service to deeper connections.
Our highly curated, experiential, immersive voyages take travel to new levels of discovery, while our intimate sized yachts enable guests to experience cities and landscapes inaccessible to others.
With corporate offices located in Fort Lauderdale, Florida, Atlas Ocean Voyages comes from a distinguished travel pedigree as a brand of Mystic Invest Holdings (MIH). With more than 25 years of hospitality experience, MIH is a respected business leader in the travel and tourism sector, including river cruises, tours and attractions.
Job Description
GUEST CONCIERGE – GLOBAL RESERVATIONS
Fort Lauderdale, FL
Atlas Ocean Voyages is seeking a highly motivated, locally based, GUEST CONCIERGE – GLOBAL RESERVATIONS professional to join our team. As a Guest Concierge – Global Reservations, you will serve as a key liaison between our discerning guests, travel advisors, and the Atlas brand. You will ensure that every interaction reflects our core values: discovery, authenticity, and elevated service. Join a dynamic team where your talents contribute directly to creating extraordinary experiences onboard and beyond.
Key Responsibilities
Deliver best-in-class service to our guests and travel advisor partners via phone, and email, providing support for existing bookings, modifications, and detailed itinerary inquiries.
Serve as a subject matter expert for all Atlas itineraries, onboard experiences, and pre-/post-voyage offerings.
Address complex inquiries, escalations, or requests with professionalism, empathy, and urgency.
Assist with financial transactions including payments, refunds, booking adjustments, and promotions.
Collaborate cross-functionally with Sales, Guest Services, and Operations teams to ensure seamless service delivery.
Participate in proactive outbound communication for special campaigns, pre-departure assistance, or guest retention efforts.
Maintain a deep understanding of company policies, procedures, and promotions, and effectively communicate them to clients and partners.
Actively contributes to team goals, performance metrics, and continuous improvement efforts.
Safeguards guest privacy and handle all sensitive information in compliance with company standards.
Qualifications
Requirements
This position is on-site based in our corporate office in Fort Lauderdale, Florida.
Associate degree or equivalent experience required; bachelor’s degree preferred.
Minimum 2 years of experience in luxury travel, cruise, or hospitality guest services/reservations.
Exceptional verbal and written communication skills, with a confident and engaging phone presence.
Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment.
Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM and reservations platforms a plus.
Passion for travel, global cultures, and delivering elevated customer service.
A proactive, solution-focused mindset with strong interpersonal skills.
Ability to work independently and collaboratively within a team environment.
Flexible working shifts including evenings, weekends, and holidays, as needed.
Additional Information
Benefits
Health insurance
Paid time off
Complimentary on-site fitness facility
Local shuttle services
Prime location distance to Brightline station and Las Olas Boulevard
Discounted cruise travel
Discounted local city parking
All your information will be kept confidential according to EEO guidelines.