We are seeking a knowledgeable and customer-focused Cruise & Vacation Specialist to join our remote travel team. In this role, you will help clients plan, book, and enjoy unforgettable cruise vacations and leisure travel experiences. If you have a passion for cruises, travel expertise, and love delivering exceptional service from anywhere, this position offers a rewarding opportunity to grow your career remotely.
Key Responsibilities
- Client Consultation: Engage with clients via phone, email, or video to understand their cruise and vacation preferences, budgets, and special needs.
- Tailored Itinerary Planning: Create customized cruise and vacation packages that include stateroom selection, shore excursions, transfers, and pre / post-cruise accommodations.
- Booking Management: Handle all cruise and travel reservations using supplier platforms and booking systems.
- Customer Support: Provide ongoing support before, during, and after travel, addressing questions, changes, and any travel-related issues.
- Promote Upgrades & Add-Ons: Recommend cabin upgrades, travel insurance, dining packages, and excursions to enhance client experiences and increase revenue.
- Stay Current: Keep informed about cruise lines’ policies, promotions, new itineraries, and travel advisories.
- Recordkeeping: Maintain accurate client records, payments, and booking confirmations.
- Relationship Building: Develop lasting client relationships to encourage repeat bookings and referrals.
Qualifications
- Experience or strong interest in cruises and leisure travel is preferred.
- Excellent communication and customer service skills.
- Detail-oriented with strong organizational abilities.
- Comfortable working independently in a remote setting.
- Proficient with travel booking systems or eager to learn.
- Passion for travel and delivering memorable client experiences.
- Bilingual skills are a plus but not required.
Perks & Benefits
- 100% remote position with flexible scheduling.
- Access to exclusive cruise discounts and industry perks.
- Comprehensive training and ongoing support.
- Collaborative team environment focused on growth.
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