Yacht Systems Specialist

Technical Aftersales Manager Role Overview

We are seeking a highly skilled Technical Aftersales Manager to join our team in Palma de Mallorca, one of Europe's premier yachting hubs.

This role is key to ensuring that owners, captains, and crews receive exceptional technical support and service throughout the yacht's lifecycle, maintaining the high standards expected in the luxury sailing yacht sector.

Key Responsibilities:

• Manage outstanding warranty lists, ensuring timely follow-up and resolution.
• Liaise and coordinate with captains and crew, owners' teams, subcontractors, and suppliers.
• Oversee scheduled and unscheduled maintenance, refit projects, and technical upgrades.
• Provide technical expertise and guidance to yacht crews, ensuring systems' reliability and performance.
• Monitor and manage relationships with local service providers and subcontractors.
• Prepare detailed reports and feedback for internal teams to support continuous product improvement.

A technical degree is beneficial but not a prerequisite; strong practical technical skills are essential.

Experience: 5–7 years in aftersales, service management, or technical operations within the superyacht or sailing yacht sector.

Candidate Profile:
Excellent fault-finding and problem-solving abilities.
Strong knowledge of yacht systems (mechanical, electrical, rigging, and deck equipment).
Proven project management and coordination skills.
Excellent communication, client-facing, and relationship management abilities. Fluency in English; additional languages (Spanish, Italian, French) an advantage.

Personal Attributes:

Client-oriented, proactive, detail-driven, and capable of working independently in a dynamic international environment.