Yacht Listings Success Manager - EMEA & APAC
Charter Itinerary
Contract
On-site
Madrid
Customer Success Manager - EMEA
Location: Remote (Spain preferred) | Full-Time
We’re looking for a Customer Success Manager to join our Sales team.
As a company operating at the intersection of travel tech , B2B SaaS , and luxury services , we’re building a platform that enables seamless, intelligent, and high-touch experiences in one of the world’s most exclusive industries.
In your role, you will drive and maintain revenue through consistent relationship building and help shape the evolution of our platform beyond yachting into the broader luxury travel & experiences ecosystem. You will report directly to the Head of Sales and play a pivotal role in shaping CIs reach in EMEA and APAC.
About Us
Charter Itinerary is a pioneering SaaS platform providing a comprehensive solution for yachting professionals. It currently serves 80% of the market and is expanding into the broader luxury travel sector.
We are a product-centric, venture-backed startup transforming how high-end travel is planned and delivered. From Superyachts to luxury experiences, our platform connects elite service providers with discerning customers — powered by smart technology, elegant design, and scalable infrastructure.
Your Mission
Convert inbound and outbound leads into new accounts through consultative selling and product demos, managing the full sales cycle independently using HubSpot CRM.
Lead the expansion of business in your assigned region by developing and implementing new sales strategies with the support of senior management.
Manage accounts throughout the year, nurturing relationships to identify opportunities for cross-selling and upselling additional software features.
Own the renewal process, proactively engaging clients and meeting renewal targets to maximise customer retention and recurring revenue.
Represent the company at global yacht shows, traveling up to 25% of the time to build industry presence and secure new business.
What We’re Looking For
Minimum 2 years of full-cycle B2B SaaS sales experience, with proven success managing accounts and renewals.
Fluency in at least two of: English, Italian, or French; Spanish, Russian, or German a plus.
Exceptional relationship-building, consultative selling, and communication skills.
Proficient with Sales CRM and reporting (Hubspot preferred).
Ability to travel internationally up to 25% of the time for yacht shows and client meetings.
Self-motivated, target-driven, and comfortable working remotely.
Bonus Points
Experience in the yachting, luxury and/or travel industry.
Why Join Us?
Competitive base salary with performance-based commission plan.
Remote-first culture.
Opportunities for international travel and networking.
Career growth within a scaling global sales organisation.
Access to industry-leading SaaS tools and professional development resources.
Seniority level
Entry level
Employment type
Full-time
Industries
Travel Arrangements
#J-18808-Ljbffr
Location: Remote (Spain preferred) | Full-Time
We’re looking for a Customer Success Manager to join our Sales team.
As a company operating at the intersection of travel tech , B2B SaaS , and luxury services , we’re building a platform that enables seamless, intelligent, and high-touch experiences in one of the world’s most exclusive industries.
In your role, you will drive and maintain revenue through consistent relationship building and help shape the evolution of our platform beyond yachting into the broader luxury travel & experiences ecosystem. You will report directly to the Head of Sales and play a pivotal role in shaping CIs reach in EMEA and APAC.
About Us
Charter Itinerary is a pioneering SaaS platform providing a comprehensive solution for yachting professionals. It currently serves 80% of the market and is expanding into the broader luxury travel sector.
We are a product-centric, venture-backed startup transforming how high-end travel is planned and delivered. From Superyachts to luxury experiences, our platform connects elite service providers with discerning customers — powered by smart technology, elegant design, and scalable infrastructure.
Your Mission
Convert inbound and outbound leads into new accounts through consultative selling and product demos, managing the full sales cycle independently using HubSpot CRM.
Lead the expansion of business in your assigned region by developing and implementing new sales strategies with the support of senior management.
Manage accounts throughout the year, nurturing relationships to identify opportunities for cross-selling and upselling additional software features.
Own the renewal process, proactively engaging clients and meeting renewal targets to maximise customer retention and recurring revenue.
Represent the company at global yacht shows, traveling up to 25% of the time to build industry presence and secure new business.
What We’re Looking For
Minimum 2 years of full-cycle B2B SaaS sales experience, with proven success managing accounts and renewals.
Fluency in at least two of: English, Italian, or French; Spanish, Russian, or German a plus.
Exceptional relationship-building, consultative selling, and communication skills.
Proficient with Sales CRM and reporting (Hubspot preferred).
Ability to travel internationally up to 25% of the time for yacht shows and client meetings.
Self-motivated, target-driven, and comfortable working remotely.
Bonus Points
Experience in the yachting, luxury and/or travel industry.
Why Join Us?
Competitive base salary with performance-based commission plan.
Remote-first culture.
Opportunities for international travel and networking.
Career growth within a scaling global sales organisation.
Access to industry-leading SaaS tools and professional development resources.
Seniority level
Entry level
Employment type
Full-time
Industries
Travel Arrangements
#J-18808-Ljbffr