Wellbeing Coach - (on board luxury river cruise ship)
Scenic Group
Temporary
On-site
Europe
Wellbeing Coach
Requirements:
- Min 2 years’ experience as a massage therapist
- Professional certification for massage therapist
- Experience in 4* or 5* operations (Hotel and/or cruise ships) preferred
- Basic Fitness or Yoga Instructor certificate can be a good advantage
- Highly proficient in spoken and written English
- Self-organized, disciplined, and reliable
- Team player
- Problem solver, troubleshooter
- Work under pressure and stressful situation
- Smart presentation
- Familiar to work in a multicultural environment
- Outgoing toward guests
- Customer service oriented
Role and Responsibilities:
- Providing professional and courteous service according to the Company standards and procedures
- Offering and promoting complimentary massages on embarkation day in the lounge
- Offering treatment samples lasting no longer than 5 minutes in public areas free of charge in alliance with Cruise Director.
- Ensuring active involvement in reaching higher guest satisfaction, including participating in additional Entertainment activities as per Company standard
- Welcoming and greeting of guests according to the Company standard
- Actively promoting and recommending the available SPA services according to guest's needs and in alliance with the Cruise Director
- Providing complimentary 30-minutes-massages to the crew (one crew per day only) on availability.
- Providing regular daily scheduled sports activities such as, stretching or Nordic walking as per instruction of Cruise Director
- Providing yoga and meditation/stretch classes
- Retaining full knowledge of the SPA menu
- Assisting with purchasing orders including stock items, monthly inventory, and delivery control
- Retaining full knowledge of the daily program
- Informing Supervisor immediately about any guest complaint
- Ensuring correct handling of all equipment, machinery, and chemicals
- Notifying Supervisor about breakage and damage of all equipment, furniture, and machinery
- Maintaining cleanliness front and back of the house according to HACCP regulations, in particular the treatment rooms
- Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
- Reporting any potential Safety hazards immediately
Side Tasks:
- Participating in scheduled trainings, briefings, and meetings
- Fulfilling further job-related duties as instructed by the Supervisor, such as luggage service, loading, and garbage off-loading
- Assisting with monthly inventories as per Supervisor's instruction
- Welcome back face towels – preparation and service when not busy with spa services
- Pool/Jacuzzi area cleaning and exchange of towels when not busy with spa services
- Refill of ESPA cabin amenities in guest suites – assist HK
- Assisting with embarkation duties as directed by HM
- Guest Cycling/Walking tours – as directed by Cruise Director
- Ensuring gym is well maintained and cleaned daily