(SVQ-888) - Laundry Manager (Shipboard)

Position Summary: Supervise daily operation of the laundry.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective program and enough skill to determine the essentials and importance of complete divisional programs. The Laundry Master is accountable to the Executive Housekeeper for the day-to-day efficient operation of the laundry facility. Ability to apply common sense and carry out detailed written or oral instructions. Ability to deal with problems involving guests and their requirements.

1. Washing, ironing, dry cleaning and storing of all laundry products.
2. Ensures that all equipment is fully operational at all times and liaise with Executive Housekeeper to repair equipment in a timely manner.
3. Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color.
4. Check finished product at the end of each cycle to ensure that the desired result is achieved.
5. Enforce proper quality controls at each stage.
6. Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range.
7. Coordinates daily inspection to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature.
8. Submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer.
9. Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember.
10. All problem resolutions in the laundry must be directed to the Executive Housekeeper.
11. Oversees sorting and washing procedures.
12. Oversees timely distribution of all linen/laundered items for Front and Back of House areas.
13. Coordinates washing schedules with the Cruise Division.
14. Oversees the setting of formulas and cycles for types of linen and types of soil and partners with Ecolab representative.
15. Make sure all workers keep areas and equipment clean, sanitized and organized.
16. Coordinate all maintenance and repairs of machinery.
17. Advises the Executive Housekeeper immediately of any malfunctions and/or laundry concerns.
18. Completes Crunchtime requisitions for all chemical supplies.
19. Advises the Assistant Executive Housekeeper for any non-chemical supplies required for the laundry.
20. Liases with the Senior Deck Supervisor to ensure all Top Suite items are returned to guests on time and with the utmost quality.
21. Completes quality control checks of Top Suite bed linens, towels and robes.
22. Reviews weekly with the Executive Housekeeper the sales and revenue generated in the laundry.
23. Reviews regularly with the Executive Housekeeper the financial budget.
24. Fully owns any guest concern in line with onboard problem resolution guidelines.
25. Understand and can apply in work practices environmental policies and procedures.
26. Know and follow all SQM policies.
27. All shipboard employees must be physically able to participate in emergency life saving procedures and drills.

Hiring Qualifications: Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements: High school or equivalent. A minimum of three years of related experience and/or training in the laundry field; or equivalent combination of education and experience.

Language Requirements: Ability to read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.