Store Manager - Cruise Retail (Madrid)

ph3Store Manager – Cruise Retail – Take Home Pay / Net pay c.£50k+ /h3pWhat if your next leadership role didn’t just grow your career, but expanded your world? /ppThis is retail leadership, but not as you know it on the high street. /ppWith Harding, you will lead in a fast‑paced global retail environment where guests are on holiday, energy is high and experiences matter as much as performance. /ppThe cruise industry continues to grow year on year, offering exciting opportunities for retail leaders ready to step beyond traditional store environments and lead within one of the most dynamic sectors in retail today. /ppRetail leadership here goes beyond running a store. It is about building exceptional teams, creating memorable guest experiences and driving commercial performance in a unique environment that blends retail, hospitality and travel. /ppWe are looking for experienced Store Managers or matrix concessions leaders ready to work onboard‑living and working for 4‑6 months at sea before 1‑2 month breaks at home to recharge before heading out again, combining strong commercial instinct with inspiring people leadership. /ph3About Us /h3pHarding is leading the way in innovative onboard cruise retail, partnering with world‑class cruise lines and premium global brands to make every cruise better. Recognised as Cruise Retailer of the Year in 2022, 2023 and 2025, we operate within a truly general, multi‑stakeholder environment where retail excellence and guest experience go hand in hand. /ph3The Opportunity /h3pLife as a Store Manager at sea is immersive, fast‑paced and uniquely rewarding. You will lead a diverse international team, shaping both the culture and performance of your store while delivering experiences that guests remember long after their time on board ends. /ppThis is retail leadership within a complex and collaborative environment. Alongside leading your team, you will work closely with cruise line partners, premium brand partners and onboard stakeholders to ensure standards, service and commercial performance align seamlessly. /ppUnlike traditional retail environments, you will engage guests who are relaxed, curious and ready to enjoy their time onboard. This creates a vibrant and energising retail atmosphere where storytelling, service and connection drive both experience and performance. /ppYour role is not simply to manage operations but to lead with purpose. You will set the tone for your team, creating a culture where expectations are clear, feedback is constructive and success is shared. Through coaching, communication and strong commercial focus, you will build an environment where people feel motivated to perform and guests feel genuinely welcomed. /ppEvery day brings variety. Your store will sell everything guests need and desire onboard, from low‑value gifts or confectionery and duty free to premium, luxury products like fine jewellery and luxury watches, so experience with multiple departments is vital. /ph3Who You Are /h3ulliYou have experience leading retail teams or whole stores, where performance is built through trust, clarity and high standards. /liliYou have thrived in environments involving pace, multiple priorities and collaboration across different stakeholders or brand environments. /liliYou bring a track record of building strong sales cultures, balancing commercial ambition with genuine coaching and development. /liliYour leadership is visible and intentional, and you inspire momentum, give direct and meaningful feedback, and create alignment by clearly communicating the purpose behind decisions. /liliYou are commercially astute, driving results through strong operational discipline, attention to detail and an uncompromising focus on guest experience. /liliYou are comfortable making decisions in dynamic environments, combining sound judgement with adaptability and resilience. /liliYou are motivated by creating something bigger than yourself and energised by leading diverse teams, elevating standards and delivering memorable retail experiences. /li /ulh3You Will Receive /h3ulliGenuine take home / net pay of c.£50k per year. /liliAll onboard living expenses covered – opportunity to save all your wages. /liliAll costs and support to get necessary visas and documents to work onboard. /liliSupport and development opportunities to grow your career. /li /ulpPrevious retail/sales leadership experience with accountability of whole store management or managing within a complex matrixed, multi‑brand environment is essential; international or cruise experience is welcomed but not required. /p /p #J-18808-Ljbffr