Shipboard Service Expert

Guest Relations Officer Job Description

As a Guest Relations Officer, you will be responsible for delivering exceptional service to our guests and crew while maintaining a high level of professionalism and attention to detail.

• Experience in shipboard employment or similar is highly valued.
• Excellent communication skills, with the ability to speak English clearly and distinctly, are essential.
• Additional languages such as Spanish, Portuguese, Italian, French, or German are an advantage.
• A minimum of 2-3 years background experience as a Front Desk/Receptionist in a 4 or 5* Hotel is required.

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• Maintain a professional presence and be prepared to handle emergencies within stateroom services.
• Respond to escalated guest concerns in a considerate, professional, and positive manner.
• Collect and analyze data on guest counts, call volume, and behavioral analysis.
• Communicate inventory, program access, and maintenance requirements effectively.
• Lead by example, maintaining composure and treating all guests and crew with respect and humility.

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• The opportunity to work in a fast-paced environment and provide outstanding service to our guests and crew.
• A dynamic and supportive team environment that encourages growth and development.
• The chance to work independently and demonstrate strong problem-solving skills.

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• Our ideal candidate will possess excellent interpersonal and administrative skills, with the ability to communicate effectively with guests and crew from diverse backgrounds.
• Firm, calm, and composed in all situations.
• Treats guests and crew with equal respect and humility.
• Champions cleanliness and orderliness throughout the ship.