Shipboard Ambassador and Event Coordinator

Concierge and Events Professional

At the core of our team, we are seeking an exceptional Concierge and Events Professional , to deliver outstanding experiences for our guests. As a vital member of our crew, you will be responsible for orchestrating memorable events and providing personalized services that exceed expectations.

• This role involves acting as the primary contact and advocate for all guests, particularly those on the V.I.P list, Loyalty, Groups, and Concierge Class, reacting efficiently and effectively to achieve impeccable results.
• Accountable for the seamless execution of all Group, Loyalty, and Concierge events, their organization, and the stakeholders who facilitate.
• Responds to escalated guest concerns in an upscale, considerate, professional, and positive manner, showing empathy and actively listening.

Key Responsibilities:

• Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces, and conference rooms and materials ensuring a clean, organized, fully stocked, welcoming, and luxury environment.
• Coordinates guests' special requests for personalized services, such as transportation, restaurant reservations, various activities, wine, spa, shore excursions, flowers, tailor service, and babysitting, etc.

Requirements:

• SHIPBOARD Employment type.
• Ability to speak English clearly, distinctly, and cordially with guests.
• 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
• Experience in handling different types of events with 80+ guests.
• Guest services shipboard experience is an advantage.

Benefits:

• Opportunity to work with a high-end clientele.
• Professional growth and development opportunities.
• A dynamic and supportive work environment.

Additional Information:

• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guests and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guests and crew following WAYS philosophy, and takes full ownership of all guest and crew occurrences that require direction and leadership.