Sales Administration Consultant

For more than three decades Crystal has been synonymous with exceptional, award-winning voyages.

Last year, the A&K Travel Group acquired the Crystal brand and its two most beloved vessels, Crystal Serenity and Crystal Symphony, ushering in a new era of Exceptional Suites, Exceptional Service, Exceptional Dining, and Exceptional Experiences. Exceptional at Sea

 For 60 years, Abercrombie & Kent has been a pioneer in the world of luxury travel, redefining the notion of what is possible on holiday and delivering travel experiences that change the way travellers see the world and see themselves.

As a Sales Administration Consultant, we are looking for a super-star all-rounder to play a crucial role in supporting our Trade and Consumer sales channels, ensuring smooth administrative processes, assisting customer enquiry calls both inbound and outbound and helping to deliver excellent customer service to our guests and travel partners. This position offers the opportunity to a highly organised and dynamic individual with a min of 1 years’ experience in the travel industry and at least 3 years’ experience in administration.

• Providing essential administrative support to both sales channel teams of Crystal – Trade and Consumer
• Assisting with Inbound and outbound calls to guests and travel partners
• Assisting the teams with reservations sales consulting
• Data entry
• Maintaining bookings
• Maintaining accurate customer and sales records using the CRM
• Scheduling meetings
• Handling email correspondence

About you:

• Proven experience in an administration role or customer service
• Experience in handling inbound and/or outbound calls and assisting customers with inquiries
• Experience in the travel industry highly regarded
• Destination knowledge highly regarded
• Knowledge in cruise highly regarded
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to work independently and part of a team
• Skills in providing, courteous, and effective responses to inquiries, whether regarding products, services, or any customer issues both outbound and inbound calls.
• Experience working within cross-functional teams
• Ability to take the initiative in managing tasks, anticipating needs, and proactively supporting sales activities.

• Competitive salary plus annual bonus plan
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
• Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
• Life Assurance (2x base salary paid out as a tax-free sum)
• Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week
• Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender
• Employee Assistance Program – includes access to wellbeing resources and counselling
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events