Happy to provide great service? ... Us too! This 'someone' will lead our Help Desk team & will ensure that all of our Sailors needs are looked after.
- Responsible for the correct handling of work arising daily and per cruise and monthly
- Monitor guest satisfaction and feedback and resolve any complaints or requests
- Supports, coaches and trains help desk staff to meet the standards of their roles
- Keeps and maintains accurate records of discussions and correspondence with guests and communicates them to our guest service director
- Monitors and reports to guest service director regarding ships funds and cash availability
- Investigates and solves guest complaints
- Monitors work and rest hours and attendance for all help desk staff ensuring they meet MLC regulations
- Carries out administration for the vessels custom and immigration clearances along with ship documentation when entering or leaving port
- Organizes the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation and disembarkation activities, preparation and completion of guests billing and settlement of accounts
- Monitors and performs cash transactions when required for guests