Sailing Yacht Expert

Technical Support Specialist

As a Technical Support Specialist, you will be responsible for providing exceptional technical support and service to yacht owners, captains, and crews.

Key Responsibilities:

• Manage outstanding warranty lists, ensuring timely follow-up and resolution.
• Liaise and coordinate with captains and crew, owners' teams, subcontractors, and suppliers.
• Oversee scheduled and unscheduled maintenance, refit projects, and technical upgrades.
• Provide technical expertise and guidance to yacht crews, ensuring systems' reliability and performance.
• Monitor and manage relationships with local service providers and subcontractors.
• Prepare detailed reports and feedback for internal teams to support continuous product improvement.
• Represent the company at yacht shows, regattas, and owner events as a trusted technical ambassador.

Candidate Profile:

Background: A technical degree is beneficial but not a prerequisite; strong practical technical skills are essential.

Experience: 5–7 years in aftersales, service management, or technical operations within the superyacht or sailing yacht sector.

Skill Requirements:

• Excellent fault-finding and problem-solving abilities.
• Strong knowledge of yacht systems (mechanical, electrical, rigging, and deck equipment).
• Proven project management and coordination skills.
• Excellent communication, client-facing, and relationship management abilities.
• Fluency in English; additional languages (Spanish, Italian, French) an advantage.

Personal Attributes:

• Client-oriented, proactive, detail-driven, and capable of working independently in a dynamic international environment.

Preferred Profile:

An ex-engineer with direct onboard experience, ideally with a sailing yacht background.