Experience in a 4* or 5* operations (hotel or cruise ships)
Highly proficient in spoken and written English
Computer skills - MS Office
Knowledge of inventory and revenues
Strong leadership skills
Self-organized, disciplined, and reliable
Stress tolerant
Familiar with a multicultural working environment
Outgoing personality
Able to conduct trainings
Role and Responsibilities:
Overall responsible for ensuring a professional and courteous service within the Food & Beverage department in accordance with company standards and procedures
Be actively involved in the daily operations and assist station-service when required
Keep up to date with the company standard operating procedures, particularly for the Food & Beverage department, and ensure its implementation
Distribute information within the team as well as to other departments
Prepare the duty schedules in accordance with relevant labor legislation
Ensure a good knowledge of the vessel’s itinerary, docking locations and shore excursions within the service team
Take an active role in creating a positive working environment between all departments and encourage open and respectful communication
Conduct regular briefings and meetings, ensuring a smooth information flow and participate in department meetings conducted by the hotel manager
Conduct frequent training sessions for the Food & Beverage department
Ensure a proper introduction of new joining crewmembers to the team
Evaluate the restaurant team, the bar team, and the butlers, providing feedback to crewmembers, including performance-enhancing action plans when necessary
Monitor and ensure necessary disciplinary actions are taken and administered according to company standards
Support and encourage talented crewmembers by suggesting career steps, following HR operation standards
Maintain a good knowledge of Food & Beverage menus
Strive to reach cost, revenue and rating targets, implementing necessary improvements or actions if needed
Review cruise questionnaires and address any issues within the Food & Beverage department, including taking appropriate actions if needed
Be aware of guest's specific needs and dietary requirements and recommend suitable alternatives
Perform presentations to guests e.g. menu presentations
Responsible for ensuring and maintaining cleanliness front and back of the house according to HACCP regulations, including monitoring the compliance with legal requirements
Observe slow running stock items and expiration control of products
Responsible for monthly inventories, purchase orders, including equipment items and delivery controls
Follow up on pending maintenance/stock requests
Ensure proper storage use
Ensure correct handling of all equipment and machinery
Prepare and monitor the department's vacation planning in accordance with the ships’ general vacation plan
Duly report any potential safety hazards
Side Tasks:
Assist other departments as per supervisor's instructions
Perform other duties as assigned, e.g. luggage service, loading, and garbage off-loading
Participate in all safety drills and ensure solid knowledge of designated safety role