Personal Cruise Consultant – German Speaker

Your Purpose

La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.

Join MSC Cruises Excellence Hub in Valencia as a Personal Cruise - Sales Consultant. In this high-performance, consultative sales role, you will guide customers through key decision-making moments, helping them choose the perfect premium cruise holiday while directly driving conversion and revenue growth.

Your Impact

• Sales & Conversion: Lead consultative sales conversations from initial enquiry to confirmed booking. You will handle objections, manage urgency, drive upsells, and take full ownership of your individual revenue targets (NTR).
• Portfolio Growth: Build and nurture a personal client portfolio using both inbound enquiries and proactive outbound campaigns. You will manage structured follow-ups within CRM to encourage repeat business and long-term loyalty.
• Expert Advisory: Master MSC itineraries, ships, and pricing to confidently recommend tailored solutions that balance customer needs with our premium brand experience.

Who You Are

• Experienced in Sales: You bring a proven track record in consultative, phone-based sales (experience with complex or high-value products is a distinct advantage). A background in travel, hospitality, or premium retail is a major plus.
• Commercially Driven: You possess a strong commercial mindset with a natural focus on conversion, results, and hitting targets. You are familiar with sales KPIs.
• Relationship Builder: You are confident in managing customer relationships, guiding decision-making, and navigating objections while maintaining an exceptional customer experience.

The Essentials

• Language: Native-level fluency in German (spoken and written)
• Location: Based in Valencia, Spain (or open to relocate)
• Requirements: Full right to work in Spain. xkdbapo
• Availability: Comfortable working rotating shifts, including evenings and weekends, to support our 12/7 office operations.