PCL - Rooms Division Coordinator - Persohotel
Department: Rooms Division
Employment Type: Fixed Term Contract
Location: Mexico - Persohotel
Reporting To: Rooms Division Manager
Description
By applying to this position, your application will be submitted to Persohotel, one of Princess Cruises official Hiring Partners based in Mexico. A recruiter from Persohotel will contact you soon if your qualifications align with our requirements for this position.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
- Consistently exceeds the Rooms Division specific targets and other key result areas reducing friction points and avoiding negative surprises.
- Supports the utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
- Embraces and promotes the Service Excellence platform and philosophy.
- Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
- Provides administrative support to always ensure an efficient execution of the Rooms Division operation.
- Promptly records all departmental training, inspection, and compliance information in the appropriate Housekeeping.
- Monitors all housekeeping related OceanNow guest orders and ensures expedited delivery.
- Optimizes OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
- Ensures all new joiners receive fully functional OCEAN devices as soon as they join the ship and OCEAN Hospitality system is adequately updated to reflect the staff changes.
- Regularly monitors guests’ feedback through Service Excellence (or other sources of information) and takes ownership by addressing appropriately, following-up and ensuring timely resolution.
- Logs, follows-up and ensures proper resolution of any reported maintenance issues.
- Collects, secures and issues the Stateroom Steward’s master keys daily, per protocols.
- Supports the Rooms Division leadership with monitoring the guest and crew area operational expenditures.
- Ensures an efficient stock, management and use of all housekeeping supplies.
- Collaborate with all Executives to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
- Ensures that staff understand and comply with all applicable policies and procedures including HESS policies.
- Maintains current, accurate knowledge of public health standards and ensures their ship is in continuous compliance with all hotel related public health policies.
- Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.
- Addresses and resolves all concerns identified from both internal and external audits; thoughtfully develops and implements plans to prevent future findings.
- Performs General Emergency Procedure’s duties with a sense of urgency as directed in the ERO.
- Ensures that internal stakeholders build and maintain effective and professional communication and relationships between the ship and third parties, such as public health and regulatory authorities, Customs, and Immigration.
Skills, Knowledge & Expertise
- Recent graduate of hotel, business, or secretarial school.
- Two years’ experience and knowledge of all aspects of clerical work, preferably in a hotel/cruise ship or corporate setting.
- Must have a complete command of the English language.
- Proven work history with strong administrative, organizational, and follow-thru abilities.
Benefits
Princess Cruises offers many benefits. This position is afforded comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our teammates.
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.