PCL - Lead Navigator
Department: Guest Svc
Employment Type: Fixed Term Contract
Location: Global
Reporting To: Guest Services Director
Description
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
- Supports the Guest Services Director by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
- Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
- Listens to guest concerns with empathy and always demonstrates genuine interest.
- Promptly responds to guest requests and concerns and takes appropriate follow-up action
- Maintains a high level of knowledge of OceanMedallion and the MedallionClass Vacation experience.
- Fully embraces the Service Excellence platform and philosophy.
- Stays updated on changes and improvements to the MedallionClass Vacation experience.
- Identifies opportunities to improve processes; learns and applies new skills to improve the quality and efficiency of day-to-day activities.
- Reports directly to the Guest Services Director.
- Applies knowledge of guest service, company products, and policies and procedures to resolve Guest concerns.
- All duties must be completed following the company Core Values and all aspects of the Service Essentials program.
Skills, Knowledge & Expertise
- Demonstrated ability to speak effectively before large groups of people
- Strong microphone skills
- Command of the English language, both verbal and written
- Two years of experience in a hotel or resort guest-facing role preferred
- Proven leadership skills required
- Demonstration of OCEAN knowledge
- Proficiency in the use of computer-based programs
Benefits
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.