Night Auditor - (on board luxury river cruise ship)
Scenic Group
Temporary
On-site
Europe
Night Auditor
Requirements:
- Min. 1 year experience at a Front Desk in 4* or 5* operations (hotel and/or cruise ships)
- Highly proficient in spoken and written English, French knowledge an advantage
- Strong computer skills (MS Office)
- Familiar with safety and security
- Stress tolerant
- Familiar with a multicultural working environment
- Self-organized, disciplined, and reliable
- Good problem-solving skills
Role and Responsibilities:
- Handle guest complaints, special requests and inform supervisor accordingly
- Hourly safety rounds between 10.00 p.m. and 6.00 a.m.
- Operate activated alarm system
- Verify all people (guests and crew) night departures
- Ensure unauthorized persons are not entering the vessel
- Book guest checks, check, print accounts, and carry out daily audits
- Count cash at every shift change
- Upload guest slide show on to ITV
- Collect breakfast cards from guest rooms and deliver to galley and butlers
- Ensure proper maintenance of printers and copy machine
- Provide wake-up service to guests
- Print and place newspapers, sudokus, and crosswords in designated places
- Refill the boutique display if needed
- Clean and sanitize key cards and prepare stateroom key cards for the upcoming cruise
- Prepare and set up early bird breakfast on embarkation days
- Arrange signed system-accounts bills by date
- Maintain cleanliness of front and back of the office
- Participate in all safety drills
- Report any potential safety hazards
- Place updated safety role and in-port-manning lists in designated areas
- Turn on coffee machine and set up buffet as per instructions
- Update e-log registry if required
- Ensure up-to-date knowledge of the AGE control panel and codes
Side Tasks:
- Participate in scheduled trainings, briefings, and meetings
- Perform other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
- Assist with monthly inventories as per supervisor's instructions
- Assist other departments as per supervisor's instructions