Manager, Key Accounts
Scenic Tours Europe AG
1 day ago
Full-time
Remote friendly (Hollywood FL)
Worldwide
Why Choose Scenic?
Scenic Group is a leader in luxury small-ship river and ocean cruising operating internationally renowned brands Scenic Luxury Cruises & Tours, and Emerald Cruises & Tours. For 40 years, the Scenic Group has been delivering outstanding vacation experiences to travelers who expect the best of everything. Our Hollywood-based sales and marketing operations proudly market river and ocean cruises to consumers and travel agents across the United States.
Scenic Luxury Cruises & Tours’ ultra-luxury river cruises span Europe and Southeast Asia, offering truly all-inclusive, five-star journeys that elevate the art of travel. On the oceans, Scenic Eclipse, The World’s First Discovery Yachts™, are pioneers in expedition and discovery cruising – blending exploration and indulgence with state-of-the-art yachts that allow guests to explore remote polar regions and remote destinations across all seven continents, all while enjoying world-class dining, extensive wellness experiences and personalized service. Launching in 2028, Scenic Ikon will join the Discovery Yacht fleet as a next-generation, ultra-luxury vessel designed for polar and warm-water exploration, offering elevated design, immersive experiences, and all-inclusive indulgence across 21 countries and 110 ports in its inaugural season.
Scenic Group US/LATAM is looking to hire a Manager, Key Accounts to join our team in our Hollywood, FL corporate office as the preferred location; however, remote candidates may also be considered.
The Opportunity:
Reporting to the Senior Director of Key & National Accounts, the Key Accounts Manager will manage the headquarter relationships, strategy and performance of a defined portfolio of key account agencies and consortia. This position is instrumental in driving top-line activity and is growth-focused and aligned with Scenic Group’s market strategy and commercial objectives. This role requires a high level of organization, autonomy and partners closely with Field Sales, Charters, Marketing, and Commercial divisions of Scenic Group.
POSITION RESPONSIBILITIES:
Business Development
Bachelor's Degree (Business, Marketing or Communications preferred) or any equivalent combination of relevant education and work experience.
EXPERIENCE:
KNOWLEDGE & SKILLS
Location: Hollywood, FL preferred
Travel: Up to 40%
Work authorization: United States (Required)
Scenic Group is a leader in luxury small-ship river and ocean cruising operating internationally renowned brands Scenic Luxury Cruises & Tours, and Emerald Cruises & Tours. For 40 years, the Scenic Group has been delivering outstanding vacation experiences to travelers who expect the best of everything. Our Hollywood-based sales and marketing operations proudly market river and ocean cruises to consumers and travel agents across the United States.
Scenic Luxury Cruises & Tours’ ultra-luxury river cruises span Europe and Southeast Asia, offering truly all-inclusive, five-star journeys that elevate the art of travel. On the oceans, Scenic Eclipse, The World’s First Discovery Yachts™, are pioneers in expedition and discovery cruising – blending exploration and indulgence with state-of-the-art yachts that allow guests to explore remote polar regions and remote destinations across all seven continents, all while enjoying world-class dining, extensive wellness experiences and personalized service. Launching in 2028, Scenic Ikon will join the Discovery Yacht fleet as a next-generation, ultra-luxury vessel designed for polar and warm-water exploration, offering elevated design, immersive experiences, and all-inclusive indulgence across 21 countries and 110 ports in its inaugural season.
Scenic Group US/LATAM is looking to hire a Manager, Key Accounts to join our team in our Hollywood, FL corporate office as the preferred location; however, remote candidates may also be considered.
The Opportunity:
Reporting to the Senior Director of Key & National Accounts, the Key Accounts Manager will manage the headquarter relationships, strategy and performance of a defined portfolio of key account agencies and consortia. This position is instrumental in driving top-line activity and is growth-focused and aligned with Scenic Group’s market strategy and commercial objectives. This role requires a high level of organization, autonomy and partners closely with Field Sales, Charters, Marketing, and Commercial divisions of Scenic Group.
POSITION RESPONSIBILITIES:
Business Development
- Own and deliver sales performance for assigned key accounts and consortia
- Develop and execute strategic account plans to deliver passenger and revenue targets
- Identify opportunities for growth through successful data analysis and thorough understanding of partner business models and capabilities
- Utilize CRM & data systems (HubSpot & Power BI preferred) to manage affiliated agencies, track opportunities, and support forecasting
- Serve as primary relationship owner for assigned accounts, acting as the senior point of contact
- Conduct regular business reviews, strategy sessions, and performance tracking
- Act as senior escalation point-of-contact for account‑level issues, converting challenges into growth opportunities
- Participate in agency events including national conferences, top producer events, luxury and river specific events, familiarization sailings and inaugurals, amongst others.
- Develop and manage co‑op marketing plans collaboratively with key accounts and internal leadership
- Oversee execution of campaigns, events, and promotions tied to measurable results
- Participate in trade conferences and industry events, often including evenings and/or weekends and occasional international travel, to support commercial objectives and account growth
- Partner cross‑functionally to align sales, marketing, and commercial execution
- Provide consistent feedback and insights to leadership on market conditions and competitive dynamic
- Work effectively within designated budgets, ensuring alignment to ROI and commercial priorities
Bachelor's Degree (Business, Marketing or Communications preferred) or any equivalent combination of relevant education and work experience.
EXPERIENCE:
- Minimum of 3+ years of B2B sales experience
- Experience in headquarter level management & partnership
- 5+ years of cruise industry sales experience, preferred
KNOWLEDGE & SKILLS
- Strong understanding of the trade sales channels within the hospitality industry
- Strong organizational skills and ability to manage and prioritize multiple projects based on business-critical needs.
- Excellent presentation & persuasion skills (in- person and virtual)
- Aptitude for problem-solving and strong critical thinking skills.
- Proven success in a fast-paced environment
- Successful in meeting deadlines
- Ability to clearly communicate and present information to stakeholders at all levels of the business, both internally and externally.
- Expertise in building presentation decks and data visualization tools
- Comprehensive knowledge of Microsoft Excel, and PowerPoint
- Exemplary budget management
- Generous vacation and paid time off policy
- Medical/dental/vision insurance
- 401k (match)
- Dental insurance
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Retirement benefits or accounts
- Commuting/travel assistance
- Employee discounts
Location: Hollywood, FL preferred
Travel: Up to 40%
Work authorization: United States (Required)