Are you passionate about delivering exceptional customer experiences and looking for a dynamic role in a thriving Fintech environment?
Our client, a leading Outsourcing / BPO company, is on the hunt for a Dutch-speaking Customer Service professional to join their brand-new team in Valencia, Spain.
What You'll Be Doing :
- Multi-Channel Communication : Engage with customers through various channels, including phone, email, chat, and social media, ensuring a seamless and positive experience across all platforms.
- Personalized Customer Service : Use your extraordinary communication skills, including active listening and empathy, to personalize every conversation and connect with customers on a meaningful level.
- Problem-Solving : Guide customers through their inquiries and provide effective solutions, leaving them with a smile and a positive impression of the company.
- Process Improvement : Identify and escalate customer needs internally to improve and develop processes, ensuring the company continually enhances its customer experience.
- Performance Excellence : Focus on achieving sky-high performance standards, with a keen eye on key KPIs such as Customer Satisfaction, quality, and productivity.
- Customer Retention : Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences.
Ideal Profile : What We're Looking For :
- Language Proficiency : Native-level Dutch (C2) with a strong command of English (C1).
- Customer-Centric : Enthusiastic, smart problem-solver with a passion for delivering excellent customer service.
- Empathy and Composure : Able to remain calm, empathetic, and composed, even when dealing with challenging customers.
- Curious and Creative : A natural investigator who enjoys using creative problem-solving skills to ensure customer satisfaction.
- Goal-Oriented : Target-driven with a focus on exceeding expectations and delivering top-notch performance.
What We Offer :
- Competitive Compensation : An excellent remuneration package tailored to your experience, skills, and performance.
- Work-Life Balance : Shifts available between 9 : 00 and 23 : 00, with a preference for individuals dedicated to the late-night shift (14 : 00 - 23 : 00).
- Full-Time Stability : Enjoy the security of a full-time contract with 39 hours per week.
- On-Site Work : Fully on-site role in our vibrant Valencia office—no remote work possibilities, allowing you to fully immerse yourself in our dynamic environment.
- Cultural Diversity : Be part of an international team with over 25 nationalities, fostering a rich and inclusive workplace culture.
- Benefit Program : Enjoy perks like free breakfast / lunch, sports classes, Spanish classes, Friday drinks, and exciting team events that bring everyone together.
- Career Growth : Thrive in a high-performance culture that will kickstart your career, with potential opportunities for growth within the organization.
- Local Support : Receive assistance with Spanish administration, making your transition smooth and hassle-free.
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