Global Sales Team Lead - Cruise Sales & Coaching

MSC Cruises in Valencia is seeking a Sales Team Lead to coach and guide a team of Sales Agents within a dynamic, international sales environment, driving performance, conversion and revenue while ensuring an exceptional customer experience.

You will lead daily coaching, monitor KPI performance across sales, conversion, upselling and CSAT, and provide real-time guidance on consultative selling and closing techniques. Fluency in English and Spanish is required.