Future Journeys Ambassador
MSC Cruises
Full-time
On-site
United States
Your Purpose
The Future Journeys Ambassador is responsible for leading onboard future journey booking opportunities while cultivating deep guest relationships and enhancing loyalty. This role reflects Explora’s ultra-luxury ethos, using emotional intelligence, elegance, and brand storytelling to inspire ongoing exploration, while preserving the integrity of our travel advisor partnerships
Your Impact
Guest Engagement & Loyalty Activation
• Host loyalty events, curated dinners, and cocktail functions to drive engagement and exposure for the program.
• Support loyalty program activation and coordinate VIP activations with Hotel leadership.
Future Journey Continuation Sales
• Meets or exceed all onboard revenue and penetration targets for new bookings.
• Uphold channel integrity and never displace the original booking travel advisor unless specifically asked by the guest (disclaimer to be signed).
• Host sales presentations and approved events using brand-provided materials.
Brand Representation & Trade Relations
• Host and escort visiting travel advisors onboard or during port visits.
• Support maiden calls, trade visits, and ship tours for invited travel advisors only.
Operational Collaboration
• Prepare and distribute booking reports and end-of-voyage summaries.
• Coordinate and communicate continuously and efficiently with Guest Services, and other Hotel departments.
• Raise service/support requests by following appropriate channels and proper email etiquette.
Compliance & Core Values
• Comply with all onboard safety, GDPR, Health Safety Security and environmental procedures and processes.
• Support additional shipboard duties as directed (e.g. embarkation, dispatch, upgrades).
Your Journey So Far
• Minimum 2 year experience in luxury hospitality, contact center or cruise sales or equivalent.
• Previous cruise experience preferred.
• Luxury environment sales experience preferred.
• Fluency in English (C1); additional European languages are an asset.
• Proficiency in CRM systems and Versonix Seaware or similar reservations systems (Amadeus, Oracle, Xola etc) preferred.
• Confident public speaker and excellent interpersonal communicator
Your Essentials
• Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.
The Future Journeys Ambassador is responsible for leading onboard future journey booking opportunities while cultivating deep guest relationships and enhancing loyalty. This role reflects Explora’s ultra-luxury ethos, using emotional intelligence, elegance, and brand storytelling to inspire ongoing exploration, while preserving the integrity of our travel advisor partnerships
Your Impact
Guest Engagement & Loyalty Activation
• Host loyalty events, curated dinners, and cocktail functions to drive engagement and exposure for the program.
• Support loyalty program activation and coordinate VIP activations with Hotel leadership.
Future Journey Continuation Sales
• Meets or exceed all onboard revenue and penetration targets for new bookings.
• Uphold channel integrity and never displace the original booking travel advisor unless specifically asked by the guest (disclaimer to be signed).
• Host sales presentations and approved events using brand-provided materials.
Brand Representation & Trade Relations
• Host and escort visiting travel advisors onboard or during port visits.
• Support maiden calls, trade visits, and ship tours for invited travel advisors only.
Operational Collaboration
• Prepare and distribute booking reports and end-of-voyage summaries.
• Coordinate and communicate continuously and efficiently with Guest Services, and other Hotel departments.
• Raise service/support requests by following appropriate channels and proper email etiquette.
Compliance & Core Values
• Comply with all onboard safety, GDPR, Health Safety Security and environmental procedures and processes.
• Support additional shipboard duties as directed (e.g. embarkation, dispatch, upgrades).
Your Journey So Far
• Minimum 2 year experience in luxury hospitality, contact center or cruise sales or equivalent.
• Previous cruise experience preferred.
• Luxury environment sales experience preferred.
• Fluency in English (C1); additional European languages are an asset.
• Proficiency in CRM systems and Versonix Seaware or similar reservations systems (Amadeus, Oracle, Xola etc) preferred.
• Confident public speaker and excellent interpersonal communicator
Your Essentials
• Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.