Emea Cruise Port Operations Supervisor

Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 799 ports across 144 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Noatum Maritime Cruise Services is the specialized division of Noatum Maritime (a subsidiary of AD Ports Group) dedicated to providing integrated solutions for the global cruise industry. Headquartered in Barcelona, this division acts as a local representative for cruise lines, ensuring that all aspects of a cruise visit to a port are managed efficiently.

Noatum Maritime Services differentiates itself through specific domain knowledge, local relationships, understanding of local nuances and risks, and the ability to leverage the assets and scope of services within their broader ecosystem to provide value-added solutions to clients.

The Port Operations Supervisor EMEA - Noatum Maritime Cruise Services is responsible for optimizing operational efficiency and service quality across EMEA, contributing to the growth and consolidation of the business. The role plays a key part in driving Noatum Maritime Cruise Services' growth and ensuring seamless service delivery to the cruise lines that we represent.

Key Responsibilities

• Port Call Coordination: Manage port call requests with shipowners, local teams, and Port Authorities.
• Berthing Monitoring: Monitor berthing piers and update client systems;
  
  communicate updates to shipowners.
• Cruise Operations Oversight: Supervise cruise operations across all ports, resolving issues and maintaining direct contact with shipowners.
• Procedures & Training: Update and maintain Noatum’s operating procedures;
  
  deliver training to Port Agents.
• Certificate Management: Track vessel certificates, manage renewals, and submit documentation for discount applications.
• Port Fees Oversight: Monitor and update port taxes and fees across all locations.
• Fee Compilation & Procurement: Compile port taxes and fees;
  
  occasionally manage procurement of services (transfers, hotels, logistics, etc.).
• Budget Preparation: Prepare annual and pre-arrival PDAs for cruise lines budgeting.
• Prefunding Monitoring: Monitor prefunding status from shipowners;
  
  send PDAs post-departure when required.
• Invoice Review: Review subagent invoices for accuracy and compliance.
• Evaluation Form Oversight: Monitor and manage Ship Agent Evaluation Forms submitted post-call.
• Metope Coordination: Coordinate delivery of metopes for first-time port calls.
• Third-Party Account Management: Open third-party accounts (clients and suppliers).
• Contact Database Maintenance: Maintain and update Noatum team contact database;
  
  communicate changes to shipowners.
• Operational Data Updates: Update operational spreadsheets (e.G., Vessel Characteristics, Contacts on Board).

We offer

• Permanent contract.
• Access to a flexible remuneration plan (health insurance, transport…).
• Ticket Restaurant.
• Afternoon off on your birthday.
• Continuous training in our Corporate University (Learning Platform).
• Being part of a dynamic team with global impact.
• A role with many possibilities for professional and personal growth.
• The opportunity of participating in the expansion of Noatum Maritime Cruise Services.

At Noatum, we ensure equality and non-discrimination on the basis of sex, race, religion, disability, age, and sexual orientation in our recruitment processes. Our goal is to make the most of people’s abilities in all their diversity, avoiding any form of discrimination.

• Bachelor's degree in Maritime Business, Logistics, Tourism, International Trade or a related field.
• Additional certifications in Port Agency, Maritime Law, Shipping Operations, or Team Leadership are considered a plus.
• Familiarity with port management systems, reporting tools, and process automation platforms is highly valued.
• Fluent in English and Spanish (spoken and written)
• 5 years of experience in a similar role within cruise or maritime operations.
• Communication: Strong verbal and written communication skills.
• Decision-making under pressure.
• Process improvement orientation.
• Problem-solving mindset and proactive attitude.
• Ms Excel and operational databases.
• Familiarity with maritime systems and automation tools.