Digital Assistant

Who we are

Ahoy, global community! With 17000 professionals from +70 countries, we’re a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.

Your Life Onboard

The Digital Assistant is the host by managing shipboard retail communication services (guest & crew internet), App and digital platform to exceed target and customer experience objectives in compliance with policies and procedures and in line with the Company’s Strategy.

What Makes You Unique

- You analyse pre-cruise data about Guest mix, and particular requirements according to the cruise itinerary.

- You stimulate excitement about the digital platforms available to guests and crew throughout an enthusiastic attitude and an excellent, clear, and entertaining public speaking.

- You schedule a daily Hospitality Desk (front line with guests) to assist guests and provide them with useful information about the use of connections while at sea.

- You review regularly actual revenue against targets at cruise level and recommends adjustments as needed.

- You review regularly guests comments and promptly suggests or takes corrective action.

- You regularly conduct technical troubleshooting as instructed by IT officer or shore-side helpdesk.

Get Things Right

- You establish and maintain courteous and professional working relationships with guests and crew with the objective of building the awareness and trust on onboard digital services

- You assist guests and encourages onboard revenue generation utilizing a pleasant communication, outstanding social skills and a warm, friendly and caring attitude

- You apply the customer service foundation to listen to guest’s needs, focusing on guest satisfaction and recommending the best product.

- You adapt quickly and remain calm when guests demand change or escalates to Sales and Marketing Manager or Administrative Director to ensure a quick and satisfactory resolution of the request.

- You deliver outstanding service to guests, and acts as the ambassador of the digital services onboard.

Safety First

- You take active part in a work environment that support a successful safety culture. Is a dynamic contributor in following safety policy and procedures.

- You support an effective health and safety culture proactively informing Guests on any infringement or missing application of procedures and reporting the critical situation to the Head of Department.

What Makes You Unique

- You have at least 1 year experience in telephone or PC shop or have worked in a help desk. You are passionate about technology and innovation in general.

- You possess a Secondary School Diploma

- You have good knowledge of Microsoft applications

- As a citizen of the world, you are comfortable in communicating in English and Italian (at least B2 level) and familiar in another European Languages (French, German or Spanish) at B1/ B2 level.

Additional Info

- Contract type: Fixed-term, Full-itme

- Application deadline: 15/02/2026

- Estimated time to cover the position: 2 months

- Time required to submit the application: approximately 3 minutes

- CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)

- E-mail/contact of the recruiting team: getonboard@costa.it (Not for submitting applications)

- Further information: visit our dedicated section Shipside FAQs – Costa Crociere Careers