Destinations Experience Manager
MSC Cruises
Full-time
On-site
United States
Your Purpose
To drive the onboard planning and execution of destination excursions and assure that Guests' expectations are exceeded throughout the delivery of the respective services.
Your Impact
• Drive the Destinations Team in the delivery of high standards of service with regards to bookings and disembarkation arrangements.
• Motivate and coach the Destinations Team to provide highest service rendering throughout the voyages.
• Provide guests with ports and destinations experience information.
• Ensure the implementation of Standard Procedure Manual with regards to destination excursions activities.
• Handle guest complaints and queries.
• Manage, train, and develop the Destinations Team.
• Collaborate with the shoreside Destinations Team to enhance the provided support and services.
Your Journey So Far
• A minimum of 4-year’s experience in the position with diverse luxury Hospitality and/ or luxury Cruise lines.
• Previous experience in Start Ups/Pre-openings is an advantage.
• Current and accurate knowledge of history, culture, geography and excursions operations of ports of call.
• Experience in complaints management and selling techniques.
• Excellent communication and team management skills.
• Computer literacy and ability to operate office equipment. Basic Windows based programs knowledge.
• Proficient in English. Any additional language, particularly European languages, is considered an advantage.
Your Essentials
• Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.
To drive the onboard planning and execution of destination excursions and assure that Guests' expectations are exceeded throughout the delivery of the respective services.
Your Impact
• Drive the Destinations Team in the delivery of high standards of service with regards to bookings and disembarkation arrangements.
• Motivate and coach the Destinations Team to provide highest service rendering throughout the voyages.
• Provide guests with ports and destinations experience information.
• Ensure the implementation of Standard Procedure Manual with regards to destination excursions activities.
• Handle guest complaints and queries.
• Manage, train, and develop the Destinations Team.
• Collaborate with the shoreside Destinations Team to enhance the provided support and services.
Your Journey So Far
• A minimum of 4-year’s experience in the position with diverse luxury Hospitality and/ or luxury Cruise lines.
• Previous experience in Start Ups/Pre-openings is an advantage.
• Current and accurate knowledge of history, culture, geography and excursions operations of ports of call.
• Experience in complaints management and selling techniques.
• Excellent communication and team management skills.
• Computer literacy and ability to operate office equipment. Basic Windows based programs knowledge.
• Proficient in English. Any additional language, particularly European languages, is considered an advantage.
Your Essentials
• Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.