THE GIG The primary responsibility of the Cabin Host and Hostess is to ensure Sailors satisfaction through the delivery of quality and consistent in-suite service.
Essential Responsibilities: • Maintains the cleanliness and sanitation of all cabins assigned to their area including passageways. • Ensures all cabins assigned to their area are prepared in accordance with company setup each day • and prior to embarkation of Sailors on Turnaround. • Handles all Sailors personal laundry requests, taking it to and from the laundry and advises on • necessary costs. • Replenishes cabin such as Mini-Bar, drinking glasses, stationary, complimentary items, bathroom • supplies etc. • Responsible for ensuring sailors complaints and requests are acted on in a prompt and efficient • manner and notifies Assistant Executive Housekeeper when necessary. • Responsible for the handling and delivery of sailor luggage to cabins. • Meets Sailors on embarkation day in assigned meeting area and assists them in locating and • entering cabin. • Strips and re-covers beds in cabin and handles all linen requirements for both fresh and used. • Provides room service to Sailors and all related services. • Reports damaged, defective or missing items to Assistant Executive Housekeeper. • Daily interaction with sailors and provides outstanding customer service and delivery. • Responsible for the safe handling of equipment in the housekeeping department such as vacuum • cleaner, housekeeping cart etc. Must be knowledgeable and comply with Public Health rules and regulations as per company policy. Additional Responsibilities: Partake in inspections, trainings and meetings as required by Head of Department. Ensures that the set standards are kept and staff members work according to their respective job descriptions.